is.health.10.7


 * 1. Listening skills (pg. 254-261)**

What are the characteristics of a good listener? Please be specific.

Who is the best listener that you know? What makes them a good listener?


 * 2. Conflict Resolution (pg. 262-269)**

What are appropriate steps to help two individuals resolve their differences?

Write about a time that you helped mediate a conflict OR a time when you were in a conflict and someone else helped mediate it.